WORKSHOP AGENDA
DAY 1 : Operational, Financial, and Strategic Foundations
9:00
Workshop Introduction & Overview
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Objectives of the workshop.
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Key changes in aged care legislation and the Support at Home program.
9:30
Operational Implications of Support at Home
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Transition from the Home Care Packages Program and CHSP
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Challenges of a single assessment and classification system
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Importance of maintaining compliance with the Aged Care Quality Standards.
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Key changes in aged care legislation and the Support at Home program.
11:00
Morning Tea
11:20
Case Management in the New Framework
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New roles for care managers under Support at Home.
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Importance of client-centred care.
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Assessment and care planning processes as outlined in the program handbook .
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Tools for effective care management.
Interactive Activity: Develop a care management strategy for a hypothetical client.
12:45
Lunch Break
1:30
Pricing, Budgets and Financial Viability
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Impact of capped prices and participant contributions.
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Financial modelling and sustainability planning.
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How to manage capped service pricing and quarterly budget allocations effectively.
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Adapting to the efficient pricing mechanism.
Interactive Activity: Group exercise to calculate service viability under different client scenarios.
3:00
Afternoon Tea
3:20
Governance and Risk Management
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Governance obligations under the Aged Care Bill 2024.
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Managing adverse events and safeguarding client well-being
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Risk-based regulation and ensuring accountability.
Case Study Discussion: Review an example of governance failure and propose corrective actions.
4:45
Wrap-Up Day One
DAY 2 : Readiness and Alignment with Aged Care Standards
9:00
A Thematic Review of Aged Care Standards
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Overview of the revised Aged Care Quality Standards and their implications
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How the standards align with Support at Home goals.
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Gaps identified by the Aged Care Quality and Safety Commission and strategies
to address them.
Interactive Activity: Map current practices to the new standards.
10:30
Morning Tea
10:50
Sector Performance and Data Cross-Checks
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Reviewing performance metrics and available data from the Aged Care Quality
standard Commission -
Identifying operational gaps and strategies for improvement.
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Tools for continuous monitoring and assurance.
12:15
Lunch Break
1:00
Transition Readiness: Steps for Home Care Providers
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What readiness for Support at Home entails.
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Checklist for providers to meet the new standards.
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Importance of stakeholder engagement and communication.
Interactive Activity: Develop a provider-specific transition action plan.
3:00
Afternoon Tea
3:10
Preparing for 2025 and Beyond: Challenges and Opportunities
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Identifying opportunities for innovation under the new system.
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Leveraging technology and assistive tools for better care delivery.
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Building workforce capacity and addressing training gaps.
5:00
End of 2 Day Workshop

Open forum towards end of day 2 for participants to share insights and lessons learned and leverage on trainer’s experience for any other burning questions